Maryland Property Management FAQs:
Q: What services does your property management company offer?
A: We offer a comprehensive range of services tailored to meet the needs of property owners, including tenant placement, tenant screening, full management services, vendor project management, and maintenance. Additionally, we provide an optional in-house maintenance program for clients seeking hassle-free property management solutions.
Before the client utilizes the services mentioned above they will receive a full work up on the property including an inspection report, photos, market analysis and recommendations by top industry professionals.
Q: Can you explain the onboarding fee structure for clients who have already placed a tenant?
A: Certainly. For clients who have already secured a tenant, we offer a specialized onboarding fee equivalent to 30% of the monthly rent instead of the standard tenant placement fee, which typically amounts to 100% of the monthly rent.
This fee covers various essential services, including property inspection, creating a comprehensive profile with recommendations and market analysis, and integration into our software program.
Q: What benefits do clients receive by opting for your management and maintenance agreement?
A: By entering into our management and maintenance agreement, clients gain access to a suite of convenient features and services. This includes access to our online portal, where owners can access reports, make payments, and receive rental income free of charge.
Tenants also benefit from the portal, where they can make payments, set up auto-pay features, and submit maintenance requests 24/7. Additionally, emergency calls are monitored around the clock, with responses prioritized based on urgency.
Q: How does your property management company handle maintenance requests from tenants?
A: Our online portal provides tenants with a convenient platform to submit maintenance requests at any time. These requests are promptly attended to by our team, with emergency calls receiving immediate attention and non-urgent requests addressed in a timely manner based on priority. Our in-house maintenance program ensures that repairs and upkeep are managed efficiently and effectively, minimizing disruption for both tenants and property owners.
Q: What measures are in place to ensure effective communication between clients and your property management team?
A: Effective communication is a cornerstone of our services. Our online portal facilitates seamless interaction between clients and our management team, allowing for easy access to reports, financial transactions, and maintenance requests. Additionally, clients can reach out to us 24/7 through the portal for assistance or inquiries. We prioritize clear and timely communication to ensure that clients are informed and supported throughout the management process.
Q: How does your property management company handle tenant screening and placement?
A: First, we work closely with the owner to assess the property, make recommendations and set out an “owner approved” set of guidelines on what the tenant requirements will be. Then, we employ rigorous screening processes to ensure that only qualified tenants are placed in our managed properties. This includes comprehensive background checks, credit evaluations, rental history verification, and income verification. We strive to find tenants who are reliable, responsible, and capable of meeting their lease obligations.
Q: What sets your property management company apart from others in the industry?
A: Our suite of services, commitment to excellence, personalized service, and innovative solutions distinguishes us from other property management companies. We prioritize client satisfaction and property performance, leveraging technology and expertise to deliver exceptional results. With a focus on transparency, efficiency, and integrity, we strive to exceed expectations and build lasting relationships with our clients.
Q: How does your vendor project management service benefit property owners?
A: Our vendor project management service streamlines the process of property maintenance and improvement projects. We leverage our network of trusted contractors and service providers to oversee projects from start to finish, ensuring quality workmanship, timely completion, and cost-effective solutions. This service alleviates the burden of project management from property owners, allowing them to focus on other priorities while we handle the details.
Q: Do I have to sign a contract to utilize your vendor project management services?
A: No, property owners can reach out to Entrusted Property Management to request the service without being a property management client. We offer our vendor project management services on a standalone basis, providing flexibility and convenience for property owners seeking professional project oversight and execution.
Q: How does your property management company stay updated on relevant laws and regulations impacting property management?
A: We are committed to staying informed about evolving laws, regulations, and industry best practices that affect property management. Our team regularly attends training sessions, seminars, and professional development opportunities to enhance our knowledge and skills. We also maintain strong relationships with legal experts and industry associations to ensure compliance and mitigate risks for our clients.
Q: Can you provide more details about your tenant placement guarantee?
A: Certainly. Our tenant placement guarantee offers peace of mind to property owners by ensuring that if a tenant placed by us is evicted within the first 6 months of the lease, we will waive the new tenant placement fee. We will then actively market the property again to find a new tenant, at no additional cost to the owner. This guarantee underscores our commitment to securing reliable tenants and protecting our clients' investments.
Q: How does your maintenance promotion benefit property owners?
A: Our maintenance promotion is designed to incentivize clients to sign up for our maintenance agreement. Upon signing up, clients receive their first service call for free, up to a $200.00 value, inclusive of both labor and parts. This promotion allows property owners to address maintenance issues promptly and cost-effectively, ensuring the continued upkeep and value of their investment properties.
Q: What types of maintenance services are covered under your maintenance agreement?
A: Our in-house maintenance team is authorized to prioritize the client’s needs on our schedule as opposed to having to hire out to vendors leaning on their schedule. Our approved vendors are the best, but they will be busy! The in-house team can handle most tasks from minor repair calls to medium difficulty repairs and tenant turnover preparation. The client can rest assured that Entrusted Property Management is handling every issue as quickly as possible. If the repair needs a qualified vendor the management company will hire out accordingly.